Earlier this week, YouTube TV subscribers were outraged when the online platform suffered a service disruption during a semifinal World Cup match between England and Croatia. While subscribers were given the option to watch the rest of the match through the FOX Sports GO app, subscribers were a bit upset because this issue is not new for YouTube TV. In May, YouTube TV subscribers were outraged when the cable alternative suffered a service disruption during the 2018 NBA Eastern Conference Finals. Instead of attempting to issue an official apology, YouTube TV is trying a different approach to win over its subscribers.
In an attempt to apologize for two recent service disruptions, YouTube TV is offering its subscribers a free week of service. Rumors about the promotion surfaced yesterday on Reddit and were confirmed soon after when users began receiving emails about the promotion. While it’s unclear how the specific promotion would work, it would appear that a free week would result in an $8-$10 reduction on a monthly bill. YouTube TV has yet to make an official statement about how this promotion will work, but it’s safe to say they are trying to remedy subscribers anger in any way possible. In the meantime, subscribers will attempt to enjoy this weekend’s World Cup Final without any disruptions.