Millions of kids around the country hoped to spend part of their weekend playing Roblox. Unfortunately, many of those same children ran to their parents on Thursday night when the game experienced a widespread outage. Some users immediately pointed to the game’s recent Chipotle promotion as the reason for the outage. The popular fast-food chain had recently offered $1 million worth of free burritos as part of the game’s Halloween event and Roblox suffered an outage shortly after the promotion launched. However, a spokesperson for Roblox was quick to cut down the rumor.
“We know that this outage was not related to any specific experiences or partnerships on the platform,” the game’s official account tweeted.
Nearly 48 hours after the initial outage, Roblox told The Verge that it was working “around the clock” to resolve the matter.
“We believe we have identified an underlying internal cause of the outage with no evidence of an external intrusion,” a Roblox spokesperson told the tech outlet.
“We are in the process of performing the necessary engineering and maintenance work to get Roblox back up and running as soon as possible. We apologize that our community is unable to be on Roblox during this time.”
On Sunday, Roblox was able to provide a bit of good news. The root cause and solution were identified, setting a pathway for the game to return.
“We have identified root cause and solution. We are working on getting things back online and we will keep you updated throughout the day,” Roblox tweeted.
The game returned to full strength on Sunday to the delight of many young gamers around the world.
— Chipotle (@ChipotleTweets) October 31, 2021